Good to know
Cancellation & Refund Policy
Last updated 5 November 2026
Plans change – here is how payments, cancellations and refunds work for stays at The Helsy Bentota.
Booking and payment
A booking made on our website is a request until we confirm it by email. Nothing is charged when you send a request. Once your stay is confirmed, we email you our bank details so you can pay by bank transfer, using your booking reference as the payment reference.
- Payment of the full amount is due 14 days before your arrival.
- If you pay from abroad, please send the full amount in Sri Lankan rupees (LKR). Any bank charges are paid by the sender. We recommend Wise, which is usually cheaper than a bank transfer.
- For bookings made less than 14 days before arrival, payment is due within 2 days of confirmation.
- If payment has not been received by the due date, we may cancel the booking and release the dates – we will always contact you first.
If you cancel
Please let us know by email or phone as soon as you can. We count days to your check-in date:
| When you cancel | Refund |
|---|---|
| 14 days or more before check-in | Full refund |
| 7 to 13 days before check-in | 50% refund |
| Less than 7 days before check-in, or no-show | No refund |
Leaving early does not entitle you to a refund for the nights you don't stay.
Changing your dates
We are happy to move your stay to other dates if the room is available. If the new dates cost more, for example because they fall in our season, the difference is payable; if they cost less, we refund the difference. Changes made less than 7 days before check-in are treated as a cancellation.
If we have to cancel
In the rare case that we cannot host you – for example because of damage to the property or circumstances beyond our control – we will offer you other dates or a full refund of everything you have paid.
How refunds are paid
- Refunds are paid by bank transfer to the account you paid from. Any charges made by your bank are not covered.
- Refunds are made in Sri Lankan rupees (LKR), the currency of your booking; the amount in your own currency may differ slightly because of exchange rates.
Bookings through other websites
If you booked through another website, such as Booking.com, that website's cancellation terms apply.
Questions
Call us on (+94) 77 220 7705 or email helsyofbentota@gmail.com. See also our Terms & Conditions.